philvet Privacy Policy

1 Introduction

philvet is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. We understand that entrusting us with your personal information is a significant act of confidence, and we take that responsibility seriously.

This Privacy Policy explains in plain, clear language what personal data philvet collects from you, why we collect it, how long we keep it, who we may share it with, and how you can exercise your data rights. It applies to all information collected through the philvet website at philvet.net, our mobile platform, customer support channels, and any other point of contact between you and philvet.

This policy should be read together with our Terms and Conditions and Responsible Gaming Policy, both of which are published on the philvet website. Where there is any conflict between this Privacy Policy and those documents regarding personal data, this Privacy Policy shall prevail.

2 Personal Data We Collect

philvet collects personal data through several channels — directly from you when you register and use the platform, automatically through your device and browser as you navigate the site, and in limited cases from third-party sources such as payment processors and KYC verification providers.

The categories of personal data we collect include:

We do not knowingly collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health information, except where strictly required by PAGCOR regulations (for example, responsible gaming self-exclusion records) or compelled by Philippine law.

3 How We Use Your Personal Data

philvet uses the personal data we collect for the following purposes:

• Account Management: To create, verify, maintain, and secure your philvet player account, including processing your registration, verifying your identity (KYC), and managing your login credentials.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and Visa/Mastercard, and to detect and prevent fraudulent payment activity.
• Platform Operation: To deliver and improve the games, sports betting markets, promotions, and all other features of the philvet platform — including personalizing your gaming experience based on your activity history.
• Regulatory Compliance: To meet our obligations under PAGCOR online gaming regulations and Philippine AML (Anti-Money Laundering) laws, including maintaining transaction records, filing required reports, and cooperating with authorized government investigations.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, enforce self-exclusion requests, apply deposit and session limits, and fulfill our duty-of-care obligations to players in the Philippines.
• Customer Support: To respond to your questions, resolve disputes, process complaints, and provide assistance through our 24/7 Filipino-speaking support team.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may unsubscribe at any time.
• Security and Fraud Prevention: To detect, investigate, and prevent cheating, bonus abuse, multi-accounting, money laundering, and other prohibited conduct on the philvet platform.
• Platform Analytics: To analyze aggregate usage patterns, monitor platform performance, identify technical issues, and guide ongoing development improvements.

philvet will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a new lawful basis for processing.

4 Legal Basis for Processing

philvet processes your personal data only where a valid legal basis exists. The primary legal bases we rely on are:

• Contractual Necessity: Processing your identity data, contact data, and financial data is necessary to create and operate your player account and to execute the services described in the philvet Terms and Conditions — the contract between you and philvet.
• Legal Obligation: philvet is required by PAGCOR regulations and Philippine AML law to collect and retain certain player data, including identity verification records and transaction histories. We cannot waive or negotiate these obligations.
• Legitimate Interests: philvet processes certain technical and usage data based on our legitimate interests in operating a secure, fair, and commercially sustainable gaming platform. This includes fraud detection, platform analytics, and responsible gaming monitoring.
• Consent: Where we send you marketing communications or deploy non-essential cookies, we rely on your explicit consent. You may withdraw that consent at any time without affecting the lawfulness of prior processing.

5 Data Sharing and Third Parties

philvet does not sell your personal data. We share personal data only in the following limited circumstances, and only with parties who are contractually required to protect it:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, and card network processors receive the minimum financial data necessary to execute your deposit or withdrawal transactions.
• KYC and Identity Verification Providers: Third-party KYC service providers process your identity documents and biometric data solely for the purpose of verifying your age and identity in compliance with PAGCOR requirements.
• Game Software Providers: Licensed game studios and RNG providers may receive anonymized session data to deliver and audit game functionality. They do not receive your name, contact details, or financial data.
• Regulatory and Government Bodies: Where required by Philippine law, PAGCOR regulations, or a lawful court order, philvet will disclose player data to authorized government agencies, law enforcement bodies, or regulatory authorities.
• Professional Advisors: Lawyers, auditors, and compliance consultants engaged by philvet may access limited player data under strict confidentiality obligations where necessary to fulfill their professional duties.
• Business Transfers: In the event of a merger, acquisition, or sale of the philvet business, player data may be transferred to the acquiring entity, subject to the same privacy protections outlined in this policy.

6 Data Retention

philvet retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements.

As a general guide, philvet applies the following retention periods:

• Active Accounts: All personal and financial data is retained for the duration of your active account relationship with philvet.
• Closed Accounts: Following voluntary account closure, philvet retains identity, financial, and transaction records for a minimum of five (5) years in compliance with Philippine AML regulations and PAGCOR requirements.
• Self-Excluded Players: Self-exclusion records are retained for the full duration of the exclusion period and for a reasonable period thereafter to prevent re-registration.
• Support Communications: Customer support correspondence is retained for up to three (3) years from the date of the last interaction.
• Marketing Data: Opt-in consent records and marketing preference data are retained until you withdraw consent or close your account.

When personal data is no longer required for any of the above purposes and no legal obligation requires its continued retention, philvet will securely delete or anonymize it.

7 Cookies and Tracking Technologies

philvet uses cookies and similar tracking technologies — including local storage, session tokens, and pixel tags — to operate the platform effectively and improve your player experience. The types of cookies we use are:

• Strictly Necessary Cookies: These cookies are essential for the philvet platform to function. They keep you logged in during your session, maintain your account security state, and enable core features like game loading and payment processing. You cannot opt out of these cookies while using the platform.
• Performance and Analytics Cookies: These cookies collect anonymized data about how players navigate the philvet platform — which pages are most visited, where players encounter errors, and how long sessions last. This data is used internally to improve platform performance and user experience.
• Functional Cookies: These cookies remember your personal preferences, such as your preferred language, game display settings, and notification preferences, so you do not need to reset them on each visit.
• Marketing Cookies: Where you have opted in to receive promotional communications, philvet may use cookies to track which promotions you have viewed and to avoid sending you offers you have already seen. These cookies operate only within the philvet platform domain.

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to play games or make transactions on the philvet platform, though some personalization features may be limited.

8 Security Measures

philvet implements a layered, industry-standard security architecture to protect your personal and financial data from unauthorized access, alteration, disclosure, or destruction. Our key security measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and the philvet platform.
• Encrypted storage of sensitive personal data and hashed storage of account passwords using bcrypt or equivalent secure hashing algorithms.
• Strict access controls ensuring that only authorized philvet personnel with a legitimate operational need can access player data.
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent security specialists.
• Real-time fraud monitoring and anomaly detection systems that flag unusual account activity for immediate review.
• Secure data centers with physical access controls, redundancy systems, and disaster recovery capabilities.

Despite these measures, no system is completely immune to security risks. In the unlikely event of a data breach that affects your personal data, philvet will notify you and any applicable regulatory authorities in accordance with our legal obligations and as promptly as practicable given the circumstances.

9 Your Privacy Rights

As a philvet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact philvet at [email protected] with the subject line "Privacy Rights Request." We will respond within a reasonable timeframe, typically within 30 days of receiving your request.

• Right of Access: You may request a copy of the personal data philvet holds about you, including information about how it is used and who it has been shared with.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under PAGCOR and AML regulations.
• Right to Restrict Processing: You may ask philvet to temporarily suspend processing of your personal data in certain circumstances, such as while a rectification request is under review.
• Right to Data Portability: You may request that philvet provide you with a copy of your personal data in a structured, machine-readable format where technically feasible.
• Right to Object: You may object to the processing of your personal data where philvet relies on legitimate interests as the legal basis, particularly in relation to direct marketing communications.
• Right to Withdraw Consent: Where philvet processes your data on the basis of your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

Please note that some rights are subject to limitations. For example, philvet cannot delete transaction records that we are legally required to retain under Philippine AML regulations, even upon request. We will clearly explain any such limitations when responding to your request.

10 Minors and Age Restriction

The philvet platform is strictly for individuals who are 21 years of age or older, in accordance with PAGCOR online gaming regulations applicable in the Philippines. philvet does not knowingly collect personal data from any person under the age of 21.

All players are required to provide their date of birth at registration and to complete identity verification (KYC) confirming their age before accessing real-money games or making deposits. philvet uses a combination of automated checks and manual document review to enforce this requirement.

If philvet discovers or has reasonable grounds to believe that a player is under 21 years of age, we will immediately suspend the account, freeze all associated balances, initiate a full review, and where required, report the matter to relevant Philippine authorities. Any deposits made by an underage player will be returned to the original payment source after deducting any gaming losses, in accordance with applicable regulations.

If you are the parent or guardian of a minor and believe they may have registered on or accessed the philvet platform, please contact us immediately at [email protected] so we can take appropriate action.

11 International Data Transfers

philvet is primarily operated for the Philippine market and stores player data on servers located within or serving the Philippines. In some cases, certain service providers (such as KYC technology providers or game software studios) may process data in other jurisdictions.

Where personal data is transferred outside the Philippines, philvet ensures that appropriate safeguards are in place, including contractual data protection clauses that require the receiving party to protect your data to a standard at least equivalent to that required under applicable Philippine data protection regulations.

By using the philvet platform, you acknowledge and consent to the transfer of your personal data to service providers in other jurisdictions where necessary for the operation of the platform, subject always to the safeguards described above.

12 Changes to This Privacy Policy

philvet may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements, or applicable laws and regulations. When material changes are made, we will notify you by email to your registered address and/or by displaying a prominent notice on the philvet platform upon your next login.

The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. We encourage you to review this Privacy Policy periodically to stay informed about how philvet is protecting your personal data. Your continued use of the philvet platform after any update constitutes your acceptance of the revised Privacy Policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way philvet handles your personal data, please contact our Data Privacy team using the details below. We take all privacy inquiries seriously and will respond promptly.

For responsible gaming concerns, self-exclusion requests, or deposit limit queries, please visit our Responsible Gaming page or contact support directly. All responsible gaming requests are treated as a priority.